Bad customer service

On the 12 of November 2014 on my way back home I was ****** by three guys after getting off the Gautrain bus they they took everything including my hand bag which had gautrain gold card. the gold card was loaded with 35days on Friday the 7 of November 2014 than I was ****** the next coming week on Wednesday the 12 of November 2014 on the Thursday I went there and reported the matter they said I should go to the bank to collect the 3months bank statement I did as they told me also submitted everything, than they gave me a refund form promised to refund me in 7day.since from that day they didn't even call or send an email a month later I went back asked for the supervisor talked to her she promised to help but she didn't she only called once..am so disappointed on them because I went there more than 5times they don't help me they just giving me attitude 35days pass costs R1893 including the Gautrain bus fee I lost a lot of money to think that they don't even care it pains my heart so much they do not have customer service to them customer comes last not 1st because its been 4months now I only received a call once after going there for more than 5times..such a bad treatment I got...