Bad attitide from call centre and bad service

<p>There has been a pile-up at the Rhodesfield Gautrain Station for now 2 days in a week resulting from 1 broken ticket machine that is not being fixed. I stay in that traffic for more than half an hour resulting in being late for work and spending more money on petrol. There station manager is useless as nothing is beng done to solve the problem, those people cannot apply their minds and refuse to carry the loss even though an error is from their side. I contacted the call centre and spoke to Joufett Nicola which happed to be very rude and unprofessional and cleary not trained on customer service. This is really disgusting service especially for the money we pay for the Gautrain. The service they provide is equal to the service you will receive at Metro Rail yet the fares are ridiculously expensive. </p>