Awful customer care!! They owe me money!

<p>On the 29th of March the incorrect amount came off my card in a transaction for Gautrain. Immediately I filled in a refund form, went to the bank to get a statement proving that incorrect amount and sent it all off. I was told 7 to 14 working day waiting time for the refund. Here I sit 6 weeks later, after numerous emails and phone calls and still no refund. I have done everything by the book and been more than patient and polite through the process. I am now fed up of having no information. My emails are ignored, phone calls are pointless as they accept that this is unacceptable but can tell me nothing about when I will get my money back. My last resort is to make this public so people become aware that your customer service is **********. As a frequent service user I expect more then this. Get your act together and refund my money.</p>