App Failure

I Used The Gautrain App To Reload Money Into My Card, The Payment Went Through From My Account But Failed To Reflect On My Gautrain Card. 1. I Was Unable To Use The Bus Service, I Explained To The Bus Driver The Query I Had With My Card, He Rudely Said To Me “ You Should’ve Made Sure You Have Funds, Walk To The Station You’ll Get Help There” 2. I Get To The Station To Query This Again Then I Was Told To Wait Until 9 & Hopefully The Payment Will Go Through. 3. I Had To Then Pay Again To Use The Gautrain. Absolute Nonsense!