am been treated badly and ignored my claim

my car was damaged at eco park some three months ago and since then the bombella/ gautrain bus station in centurion has been avoiding fixing my car and processing my claim with the insurance company who is responsible for paying out my claim. till date have been treated badly and ignored. i am a single parent and i struggle to take my kids to school because my car is down and i cant afford transport to take them to school. reason am writing this is to ask for your assistant to help me fight or respond to the people involve in this. here are the names and contact numbers of the people who i have been contacting to process my claim. reener the supervisor for the gau train buss station *** and the insurance company by the name of guard risk insurance has also refuse to process my claim. [lease assist me to speak to the right authority