2 months later still no refund

I loaded a 44 day pass on my gold card in August an in the middle of the month my company relocated. I app**** for refund in AUGUST. When i spoke to Nickiel from the call centre he assured me it would take 7 to 14 working days, ok so i waited and waited nothing from gautrain. 2 months later Been calling the call centre and they giving me excuses about investigations, i asked Nickel if i can call head office myself and talk to them he said the dont have a number. Now this was shocking, i went on google and i the number i called spoke to Delphy who said my refund is stuck because they dont know where to allocate it in the account or card. Ok she said she has to talk to her supervisor and she will call me bsck till today. My query has been escslated 4 times but nothing one person even had the nerve to send me an email saying my payment was processed and to wait 3 days but still mothing. This makes me think that gautrain are *******. I will not take this lying down even if i have to go to the obudsmans or even speak out i will because its MY MONEY.