Is this business a ****?

After several repeated attempts I was unable to make an online booking to renew my driver's licence, which had already expired. I felt desperate and decided to try the services of this business who claim they will make a booking on your behalf for a fee. I paid my fee by EFT, received a confirmation email and no further communication from this business. Subsequently after numerous further repeated attempts I was in fact able to make my own booking. The Natis online booking system is inefficient, however, with some effort one can actually make a booking using this system. Do not be fooled by businesses who claim they will make such bookings on your behalf!