Gauteng coaches/stabus insurance claim nightmare

August 2017 I was one of the TUT student passengers on one of their buses when they collided just off campus. My backpack was ****** on the scene, the company said they'd either replace or compensate me for the ****** contents. The process dragged until I personally got in touch with their insurers back in jan/feb 2018. The insurance paid out to the insured ( bys company) & informed me of it back in feb (after my hellopeter complaint) & said the bus company should refund me accordingly. Over three weeks ago I finally tracked down the person that deals with insurance claims in the company, he said the pay out would be made before the end of the long weekend, it has yet to happen. The communication is always one sided, I do the follow ups always & never recieve feedbacks when I email no telephonic updates unless i phone in & I'm always told they'll follow up with their finance department. It's been three months since the insurance made the pay out & I'm still waiting for the refund