Poor service rendered

Gauteng city college has poor service when it comes to accommodation. We paid a deposit for accommodation and paid rent end of February, we were show these nice rooms which are for two sharing. But my son was given the smallest room which is fit to be a bachelor but they squeezed two people in it. The mattress were dirty even the room was so dirty. How to you expect kids to stay in a dump and the receptionist is never at reception worst part is she never answers her phone. What disgusts me is there's no feedback at all. I have made endless calls to find out from Thabo about my son being moved into the initial room that they said he'll stay in but, when I phone I'm told it will be done Tomorrow then tomorrow it's the next day again. I think they need to get a new receptionist who will take her job seriously and they should give us value for our money or else they must just close down the so called Student res.