MN
Melda N

1 reviews | Active since Jul 2019

20 May 2021, 15:12

Very happy customer in the end!!! Best company!

My dishwasher needed repair. The company very promptly send a technician to my house brilliant service, the guy kept phoning saying he is just around the corner he took 3 hours to get to my house when they pitched there was three guys. Huge red flag, luckily I have a bullterrier and my husband was home. They could not repair the dishwasher at my home filled out paperwork, did not write the machines serial number until I asked him to do so. I received whatsapps from the technician just saying hi... this was creepy I informed the company and blocked the technician...long story short, he disappeared with my dishwasher. Jan the owner of the company took full responsibility and bought me a brand new dishwasher the same quality dishwasher I had. I don't know of other owners that will do this!!! Thank you Jan and Gau Appliances, I will be a loyal client for life. I recommend using this company to everyone!!!

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Replies (1)
Gau Appliance Repairs Pty Ltd
Gau Appliance Repairs Pty Ltd's reply20 May 2021, 15:27
Official
Hi Melda, thank you for your feedback! We have taken all necessary steps for the culprit to be caught and charged for the wrongdoing. We have learnt our lesson the hard way, but in future, all technical employments will be done through a reputable employment agency to ensure correct people employed.