Refused to exhange Damaged Goods and Poor Customer Service

On Sunday the 26th of July 2020 I had travelled with my wife to exchange my replay shoe which I had bought just before lockdown. When I explained to the manager of the store that the thread of the shoe was coming out and I had only worn the shoe only 2 times (I also showed him the shoe and the condition of it), he quickly dismissed my claim, that it came out itself and blamed me for the poor quality of the shoe. The shoe that I am writing about costs R2 600.00, and it is my 2nd pair of replay sneakers. I mostly buy diesel sneakers and I have never experienced such poor customer service and I also don’t recall returning the shoe for their fault. This guy (I didn’t get his name) made me take out the slip again after I had refused to, and asked me to read out the return policy for him. I don’t even recall asking the organisations that report to me on a monthly basis to read out their finance policy for me. Who is he? Is he my new teacher? But anyways I asked him for the head office number so I could share with them the quality of the service I had received from him. He also went on to tell me that I should read the slip before coming all the way to the store for nothing. He finally gave me the number of Michael, I don’t know what this guy’s position is, but I called him and briefed him about what had happened in the store and he said he will get back to me by COB tomorrow (27/07/2020). I am not a guy who complains, and my intention is not to get this guy into trouble, but I just had to report him. He also told me that there are many customers in the store for him to be paying attention to me only. I guess by this he meant I should leave the store. I have customer service experience and never in my life during the days when I used to assist customers disrespect them in any way. I have been always taught that the customer is always right and I was right in every way, as I came out to him in a very polite manner, reporting the poor quality of the shoe he represents. I hope to get a positive response. Thank you,

Kind Regards Sandile Nkomo *** ***