Customer service

Admitted to Gateway hospital for surgery. Checked in by Thandeka at reception in the most efficient, friendly compassionate way possible. She is the perfect person to have at the front desk, so kind, caring and patient. She put my mind at ease, what an excellent choice for front desk. There was a glitch in my account which she explained to me and sorted out immediately. I was in b ward on the 4th floor From cleaning staff to nursing staff I was treated with kindness, empathy and caring. Delightful employees who went out if their way to make me as comfortable as possible. Samke Zungu, thank you for taking care of me so beautifully and for your patience. The same goes for Nolita, Cybil Dladla, Iman, Precious Mhlangu, Charmaine...and others....we need more of these delightful, caring employees in our hospitals. At your most vulnerable they are crucial to recovery and make worlds of difference. The cleaning staff even went over and beyond to assist me. Thank you to all staff from 4th floor B ward. You are a credit to the organisation