Gaterite Supermarket Newlands

Terrible Experience and Service

Good Day, Compliments of the season to you and yours. I'm a frequent Customer of Gaterite since it's inception and prior to that Checkmart even. on the 23rd of December 2025, I proceeded to the butchery located within Gaterite as I needed to purchase meat and sausages to Braai over Christmas. I requested for Hot mutton sausages as it's really tasty and purchased several times prior or in most instances when I shop, however they did not have any. So I said that's fine I will come back as my Car was in the car wash at Inanda Square. about an hour thereafter I went back and they said it was not ready, so I said that I will come back later as I had other errands to run, towards the afternoon I took a Drive specifically to obtain the meat and sausages as that was what I needed to sort out as everything else was taken care off. I got there and requested some steak and sausages and there was only Mild sausages, I was abit frustrated as this was the third time and the advisor said it will take an hour. I then raised my voice and said but the whole day I was getting a runaround. A controller from the back by the name of (Imraan) i think shouted and asked "What you mean" I said exactly what I said this is the third time I'm coming in and there's no sausages, he screamed back and said can never be, I asked him what's his position here and he said he owns the Butchery, so I asked is this how you speak and treat your Customers as he was now having a full blown argument with me, I told him the Customer is always right and in the time you are arguing with me you could produce the sausage, he rep**** there's no Dhania and we are not always right, I eventually spoke to Allen at the front and left, went down to Emam Bux and spent a R1000 on my purchase and was pleasantly treated by the owner (Baaboo) with a variety of options, since then I have not been back to Gaterite because of the experience although I enjoyed shopping there.