Not a GAS dealing with Gas Appliance Center

I ordered online yesterday as directed. I was told that I would only get delivery the next day. I agreed. At 2pm I called to see what time they intended delivery. I was told, delivery is only on Friday, "we sent you an email". No you didn't. How bad is your planning when you're off by 3 days!! I would have made a different purchasing decision. When I asked for a refund so I could go to another provider, I had the phone slammed down on me. When I called back and asked to speak to a manager, I got "he works from home", when I asked for his contact details, I was told "you can't phone him." When I asked who he was I got Rick Bing. So Rick Bing, I resorted to your company general email address and sent you a message. No response. Here's my suggestion Rick, go into the office and sort out the delivery problem in your company and your staff's bad attitude. How can you not be present in the business????? And please see to my refund.