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francois.enigma francois.enigma
1 reviews | Active since Oct 2016
23 Oct 2025, 19:16
Pay me more, I’m special
Had a haircut at Menlyn Maine, usual spot. When paying I had to pay an additional charge because this barber hat his own price and does not charge the standard rates. He did mutter something about a master something but I just wanted to pay and get out before I said something not so nice. I don’t care how well you are or think you qualified, the advertised price is the advertised price. Imagine landing in Cape Town after a flight and being charged an additional levy because the Pilot that flew the aircraft had a higher qualification that the average pilot.
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Gary Rom Hairdressing's replyOfficial
24 Oct 2025, 09:01Dear Francois,
Thank you for taking the time to share your feedback with us, we genuinely appreciate it. We understand your concern regarding our pricing structure, and we’d like to provide some clarity.
Our service fees do vary based on the experience level of our barbers, such as Barber and Master Barber, which ensures that each guest has the option to choose the level of expertise that best suits their needs.
Please know that your feedback is important to us and forms an essential part of improving our guest experience. Our founder, Calvin Rom, will be reaching out to you personally to discuss this further and ensure your concerns are properly addressed.
We truly value your support and hope to restore your confidence in our brand.
Kind Regards,
Leanne Rom
Groups Brand Manager
Thank you for taking the time to share your feedback with us, we genuinely appreciate it. We understand your concern regarding our pricing structure, and we’d like to provide some clarity.
Our service fees do vary based on the experience level of our barbers, such as Barber and Master Barber, which ensures that each guest has the option to choose the level of expertise that best suits their needs.
Please know that your feedback is important to us and forms an essential part of improving our guest experience. Our founder, Calvin Rom, will be reaching out to you personally to discuss this further and ensure your concerns are properly addressed.
We truly value your support and hope to restore your confidence in our brand.
Kind Regards,
Leanne Rom
Groups Brand Manager
Gary Rom Hairdressing's reply24 Oct 2025, 09:01
Official
Dear Francois,
Thank you for taking the time to share your feedback with us, we genuinely appreciate it. We understand your concern regarding our pricing structure, and we’d like to provide some clarity.
Our service fees do vary based on the experience level of our barbers, such as Barber and Master Barber, which ensures that each guest has the option to choose the level of expertise that best suits their needs.
Please know that your feedback is important to us and forms an essential part of improving our guest experience. Our founder, Calvin Rom, will be reaching out to you personally to discuss this further and ensure your concerns are properly addressed.
We truly value your support and hope to restore your confidence in our brand.
Kind Regards,
Leanne Rom
Groups Brand Manager
Thank you for taking the time to share your feedback with us, we genuinely appreciate it. We understand your concern regarding our pricing structure, and we’d like to provide some clarity.
Our service fees do vary based on the experience level of our barbers, such as Barber and Master Barber, which ensures that each guest has the option to choose the level of expertise that best suits their needs.
Please know that your feedback is important to us and forms an essential part of improving our guest experience. Our founder, Calvin Rom, will be reaching out to you personally to discuss this further and ensure your concerns are properly addressed.
We truly value your support and hope to restore your confidence in our brand.
Kind Regards,
Leanne Rom
Groups Brand Manager