SP
Shawn P
1 reviews | Active since Jan 2024
23 Jan 2026, 16:42
Gary Rom Nelspruit
Two weeks ago I went for a cut and the job was not done right. I decided to go back today and then I got a barber that is basically a trainee . The other barber had to step in and fix. They just did more damage. After styling my hair they tried to cut it again. They did a horrible job!!! I thought they are experience people that are qualified, clearly I was wrong. Use to be a huge supporter. Never again!!!!
Helpful (0)
Replies (1)0
Replies (1)
Gary Rom Hairdressing's replyOfficial
24 Jan 2026, 00:23Dear Shawn, thank you for your feedback. We sincerely apologise that your experience did not meet the high standards we uphold at Gary Rom Man. All of our barbers undergo ongoing training, and while this was not up to scratch, we take your complaint very seriously. We appreciate you bringing this to our attention and would welcome the opportunity to make it right.
Regards,
Leanne Rom
Group Brand Manager
Leanne Rom
Group Brand Manager
Gary Rom Hairdressing's reply24 Jan 2026, 00:23
Official
Dear Shawn, thank you for your feedback. We sincerely apologise that your experience did not meet the high standards we uphold at Gary Rom Man. All of our barbers undergo ongoing training, and while this was not up to scratch, we take your complaint very seriously. We appreciate you bringing this to our attention and would welcome the opportunity to make it right.
Regards,
Leanne Rom
Group Brand Manager
Leanne Rom
Group Brand Manager