1 reviews | Active since Mar 2017

24 Jan 2025, 12:59

Be scared, be very scared.

I had my hair cut for the first time at Gary Rom, Castle Gate on 11 December 2024, two weeks before Xmas. It is all young people working there and with hind sight, I think they must all still be in training. When the girl told me what she was all going to do with my hair and I have told her how exactly I want it cut, that it must be the same blond as it was, no open ears and that I have curly hair, the process began. She told me the price will be R2225,00. I was rather shocked, but I thought well, for once I will spoil myself as I will be looking like a million dollars when I walk out of there., Not so, While she was cutting, I kept saying I do not want my ears open and remember I have curly hair, but she assured me all was fine. Well, once all was done, my hair was very short, the colour was totally wrong and my ears were poking out. I was desperately unhappy and told her that the cut and colour was wrong, She said my hair is just not used to being short. She could not blow dry it to look like anything, and when she realised how unhappy I was, she said I had a two week guarantee on it and she would like to see me then. I told her that will be Xmas day and I immediately made an appointment for the 23rd. I had to pay the full R2225.00. I left with my head down and was embarrassed to meet my husband at the restaurant where he was waiting for me. Kind as he is, he reminded me that my hair will grow out again, but could not keep the shock off his face when I told him what I paid to look like Daisy de Melker. In the mean time I have taken photos every time I washed my hair. I went nowhere, not even to the traditional Xmas family get togethers. It is now 8 weeks and for the first time I can comb my hair and dry it with my fingers as a brush does not work yet. So here is to me finding myself again in a couple of months as I do not recognised myself.

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Replies (1)
Gary Rom Hairdressing
Gary Rom Hairdressing's reply27 Jan 2025, 16:33
Official
Good day, 

Thank you for sharing your feedback with us. We sincerely apologise for your experience at our Castle Gate salon. We deeply regret that your recent visit did not meet your expectations, as delivering exceptional service and ensuring client satisfaction is our top priority. We would greatly appreciate the chance to understand to make things right. Kindly send your contact details to *** so we can address this matter. Kind regards,
Gary Rom Hairdressing Team