Where is your customer service??

I tried to initial contact somebody in customer service on the 23rd July, to advise of a faulty product that I had. After no response after 2 days, I followed up with yet another mail. Still no response. So I then tried to call the customer service line, with no answer either. Then I went to Facebook to send a message on your FB page, to which I received a fairly prompt response to let me know that a customer service rep would call me. No call. The next day I had to repeat my complaint on Facebook, only to have to start again to be told I'd be called. Still no call. After following up again, I eventually received a message from somebody at Garnier, whom I tried to call back. Left a message for her 2 days ago, and have yet to hear back from her. Called her again today and no answer. How much worse can customer service get? I initially had an issue with a product, but now I have an issue with a product and your complete lack of customer service.