Disappointed Garnier Customer

I have attempted to make contact with Garnier via Instagram and Email as i have some questions about a facial product, no response via Instagram I then Emailed them and was asked to provide my contact details by a Chris from Garnier customer care its been days and i still have not been contacted in any way or form so what was the point of even asking me my contact details when Chris from Garnier customer care had no intention of actually contacting me absolutely inadequate! I am such a loyal customer to this brand for years so disappointing.