XS
Xoli S

1 reviews | Active since Sept 2016

31 May 2017, 14:16

Bad customer service

<p>I bought the product on 05/05/2017 and two weeks down the line it was finished(using it once a day).<br />I then phoned your South African customer care to express my dissatisfaction considering that I've been using the Nivea and Dove antiperspirant spray for months now and they would last me a month plus same size spray.</p> <p>I was transferred to the Manager by the name of Chris Adams who didn't really care about my issue and was not bothered by my bad experience. All he kept telling me is that he's been with the company for over 15 years and he knows that they weigh their products before they leave the factory so there's no way that I can complain about the spray lasting two weeks or that it's not the stipulated 150ml. <br />I didn't expect to receive such a response for someone who is said to be a senior wow. The least he could have said was that ''he's sorry for my bad experience" and tell me about procedures in place not blab.</p>

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Replies (1)
Garnier
Garnier's reply01 Jun 2017, 08:53
Official

Dear Xolile,

Thank you for your comment; we appreciate you bringing your experience to our attention. We apologise that you feel you were not assist in the correct manner.

As promised in our original conversation we will be replacing your product which has already been sent off to you via courier which you should receive by end of business Friday.

We try and assist all our consumers to the best of our abilities as well as provided them with the relevant information regarding our product and use thereof.

Should you need any future assistance, please feel free to contact us again.

Kind regards,

Garnier South Africa