Very disappointed with Garmin South Africa and their customer service

My experience with the Garmin Vivoactive 5 has been nothing short of frustrating. This is the second device that has broken down, and despite my numerous attempts to contact Garmin South Africa via email, I have received no response. The lack of support and communication is unacceptable. I am very disappointed and would like to return this device. I expected much better from a brand like GARMIN