Useless Garmin support

Purchased a new Garmin Forerunner 30 at the end of October 2018. Watch isn't even a year old and the strap broke. I went into the store where I bought the watch and was advised it would need to be sent in for repairs. When questioned on how I would achieve my goals with no watch, I didn't get an answer.

It is a mission to get a replacement as I would need to send the watch in for repairs. Surely this should still be replaced under warranty. This is useless service. One would expect a replacement if it is still within warranty and not have to send it in and wait who knows how long.