RC
Rukeya C

1 reviews | Active since Dec 2020

12 Dec 2020, 18:03

Unsatisfied Customer, POOR QUALITY PRODUCT

Good day. I upgraded my Garmin watch in January 2019 for a Forerunner 920XT only for it to freeze and go completely blank recently after using for swimming 3 times. Prior to swimming I had no issues. After sending the watch in for repairs I was sent a short email from Garmin JHB stipulating that they are unable to repair it as Garmin no longer supports this model as they do not have replacement or service parts and then offered me an upgrade at R8599. This a quite an expensive watch and for the company not to have parts for it after owning it just over a year is ridiculous. This to me indicates that are selling cheap products and have no regard for their customers and are probably just interested in selling new products. This issue lies with manufacturer and not the user. I use to have complete faith in Garmin products and would often recommend it to co-members of the running community but after they way I have been dealt with I will no longer support Garmin or recommend anyone to purchase their products. I would hope that their customer services department take this seriously and I would like a full report.

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