The worst customer service and feedback

For a company that boasts and sets high standards regarding customer service and satisfaction, I am deeply saddened by Garmins lack of feedback to me. I have handed in my Garmin unit personally at the Rosebank offices and despite the companys policy of a response time of between 8-10 working days, it's now been 13 days and I still haven't received any feedback.

I have tried calling in many times, and after holding onto the line for a very long time I receive very unsatisfactory answers from the company.

The lack of my unit is really affecting my training in the last few weeks and I desperately need my unit ASAP.

I am hoping this message will reach the right person in charge and hopefully this matter can be dealt with in a satisfactory manner.