1 reviews | Active since Oct 2013
Rude customer service replacement of Garmin
I am so disappointed in Garmin’s service. I got a Forerunner 645 music in December 2018 and in April it had to be replaced due to hardware problems. My new watch also didn’t function correctly, and when speaking to consultants at Garmin.com they just kept telling me the problem was that I did not know how to use my watch or my own wi-fi! I then sent in the watch at my own costs and it was eventually determined that it was yet again a hardware problem. After many phone calls and frankly very rude consultants...
Now they want to yet again replace the watch with the same one for the 3rd time since December 2018, it is only August 2019. Upon asking them about maybe suggesting another type of Garmin, even if it means I have to pay in, they were once again just rude, unhelpful and eventually put me on hold for 20 min when I just decided to hang up.
I am at a loss at what to do now, as R8000 was spent on a watch that I have barely used and customer service is non existent.
