Revoltingly Poor "Service" from Garmin SA

Absolutely unacceptable "service" (or lack there of) received from Garmin SA. If I could give lower than 1 star I would.

Bought a Feni 7S (14k device) and had issues with it in the 1st week of owning it.

I have lost count of the amount of emails sent via their website and directly to their support and info addresses over the last few weeks, and not received a single response.

I then resorted to going all the way to their walk-in "support/service" centre in Rosebank. What an absolute joke. Showed no interest in my problem. Refused to look at the watch to check if the issue was possibly settings related or even to book it in.

Got the impression the lady "advising" me wouldn't know the front from the back of one of their devices. She told me I should go home and reset the unit to default settings, attempt using it again and if the problem persisted they would only then book it in and look at it.

This all on a top tier device that was 1 week old.

I am so disappointed I cannot tell you. I see this is a huge general consensus on the poor service locally and not a single response to the one star ratings given.

What the h*ll are you doing Garmin?!?!?