really slow, stupid.

I recently had to take my Garmin fenix3 HR saphire to Garmin. I found rust at the charging pod and felt for this expensive top of the range watch , I dont think it should be there. I then searched for them on the web and found them all the way in Rosebank and I am in Pretoria. All good travelled there, great service there, sure will book in before 24hrs you will have answer what, how much and why. Travelled back next day before even the 24hrs got a replacement quote from them on email saying my HR sensor cracked or busy cracking and going to cost me R*** to replace the unit. Now a perfectly working top of its class watch needed to be replaced and I only wanted to know why the rust. But all good, felt like ag wat the amount is not to bad and then I have a new one again even though old one was not broken. Pay the amount and get confirmation from Garmin received the money. I go in the next day all the way to Rosebank just to find out the Unit is not sent to them from the warehouse yet, but they can easily send it to me at my office in centurion. I say okay sure but need before the next weekend as I am doing cycling race. He says sure no problem but goes to the back to realise there is no stock but they can give me replacement quote on a Fenix 5x, i say ok sure Please send me quote 5x and we pay and get it done. Go back all they way. Now a 24h job turns into almost 3 weeks. I have clear email tracking of how many times i want to get progress report of my product coming so it arrives in time I need to test and setup product before raceday. No answers and NOBODY answers garmin landline, eventually got hold of their courier company by phoning alot of courier companies and asking who drives for garmin. Eventually get hold of the driver through the courier company being up to scratch. They afternoon before the race I receive the watch just to see that Garmin wragtig sent me the fenix5 and not fenix 5x? cause time was up for me to send it back as i needed it for the next day I had to use it. Now I have a fenix5 that I never wanted that replaced my perfectly working watch costed me alot extra and all garmin says is sorry sir no 5x now for you. cause I thought okay they going to now replace my watch that was working at least I am getting another top watch again for that extra alot of money, but now the middle clas watch, eish