Poor Service and Product

I purchased a Garmin Vivosmart 3 in March 2018. The strap broke and I returned it & received a replacement device on 02 Jan 2019 - on 26 Dec 2019 - guess what - the strap broke again in the same place. A friend has had the same problem. After calling Garmin today - speaking to Tebisa this morning - they are not interested and in the end he just put the phone down on me.! Surely Garmin would recognise that the silicone strap is a faulty product. For my entire who have supported Garmin products in the past including many GPS's.....NEVER AGAIN.