POOR PRODUCT QUALITY AND CUSTOMER SERVICE

I am quite frankly shocked that the product only holds a 1 year warranty and that it conveniently “bombs out” in its second year of use (due to no fault of my own but rather “software issues”) - which Garmin addresses by suggesting that I buy a “replacement product” at more than a third of the original price? Moreover, I cannot tell if the offer is to purchase a new or refurbished watch? I also cannot tell if it is to purchase an upgrade or not, i.e. whether I will be purchasing what is now regarded as “outdated stock” considering that there are various newer versions of the Garmin Venu available?

At this rate I will be purchasing a “replacement product” every second year and am better off spending the money on a brand that will provide me with uninterrupted use for at least a number of years?

To spend R7 199,00 on what is supposed to be a premium product and have it become defective within 2 years of purchase is entirely unreasonable.

I have addressed three emails to Garmin directly and have STILL not received a response.