Poor (non-responsive) customer service

i find it strange that this company even does business. Their online sales system is non-responsive and they do not answer customer phone calls. why degrade a good product with bad customer support. My son wants to buy a watch - on the website they advertise it on sale. The moment you engage on the website, it becomes a black hole You lose a lot of customers due to your lacadaisical attitude. i hope the parent company reads this review