Poor customer service- Garmin SA

I purchased a silicone band for my Garmin watch in March 2025. When it arrived, I realised the colour wasn’t to my liking. I contacted Garmin customer service, and they confirmed I could return the band to head office in Rosebank, at my own cost, which I was happy to do, as it was my own mistake.

However, after returning the band and confirming that Garmin had received it, I am still waiting for the replacement I was promised. I’ve followed up countless times, and occasionally I get a reply, but nothing ever happens.

Eventually, I gave up, accepting that I lost both the money for the watch band and the courier fees. I ordered from a different company instead, and received my new band within a few days, with zero issues.

Whether this is “small money” to Garmin, it’s the complete lack of service and care that’s absolutely disappointing.