Pathetic service

I have ordered online a vívofit® jr. 3 Lilac Floral on 14 December 2021 as a Christmas gift for my daugter. 15 December I had to send an email to Garmin customer support to get confirmation of the order. The order was nowhere to be found when I've signed in on https://www.garmin.com/en-ZA/.

Only then I got response from Garmin by sending me a draft of the invoice. They had to make an adjustment to the invoice. After sending numerous emails requesting an adjusted invoice, feedback, including the adjustment invoice, was received at 19:37 on 17 December 2021.

I did the payment at 20:54 on 17 December and send them proof of payment. Online the order was still nowhere to be found.

20 December I send them an email requesting confirmation of payment. At 14:43 I've received email confirming payment received and order was released. Today, 22 December, I sent an email requesting tracking number. I did receive the number but no tracking information yet.

I am aware of the 2 – 3 working days for delivery , BUT the order was placed 15 December. Since then I had to follow up again and again and again. Online, where my order was originated from, my order is still nowhere to be found.

@Garmin SA your eCommerce is pathetic. It does not work. Will I receive the vivofit before 24 December as requested? I doubt it!!!