Missing Watch

I purchased a Garmin Watch in December 2022. The watch stopped charging in January 2024. I took the item into the Walk In Centre in The Mall, Rosebank on 23rd Janaury. I was given a receipt for less than the value of the watch and told to wait for an email updating the status. On 2nd February I phoned the Centre as I heard nothing, I was told that the technicians were dealing with cases from 17th January 2024. I telephoned again on 9th February and emailed Garmin at the the same time. I was told that my watch had been registered but there were not sure of the status or whereabouts of the watch. Romeo, the technician I spoke to said he would call me back with the information. I never received a call or email. I went to the Centre today Saturday 10th February to find the watch and the Centre was closed. No wonder there is such a backlog. That is over two weeks with no information at all. Also the whereabouts of this watch is Unknown. The incompetence and general uncaring attitude is increvable. This centre is always full and busy so obviously there have a good customer base.