Massive slip in Garmin customer service

Faulty device sent to Garmin. Waited 4 weeks to receive reply form Garmin. Invoiced for repair. Sent POP te Garmin. Already a week and no feedback as to when the repaired device will arrive. Garmins' customer service used to top notch, but now it non existent. I have used Garmin devices for 15 years. A device typically last for 4 tot 5 years. If this level of customer service continues, it is time to shift.