Level of service for a great brand is shocking

<p>I ordered a black strap for my daughters Forerunner 25 that she loves, but the school will not allow the purple strap. I received it and realised this came in different sizes. Between back and forth and no other allernative, I spoke to Ibraheem Mayet on the 27 June to request that instead of giving me a refund. I insted order a strap for my Forerunner 15 Teal. He confirmed this would be done. I have once a week emailed to find out where this strap is. First it was delivered, then it wasnt his department, I have emailed him to get someone who is willing to sort this issue out. I swear by your fantastic product, but this level of service is disgusting. Please find out what is happening to my order. The original order/reference 38403</p>