Lack of service delivery

I have never had such bad service from a customer support centre. I handed in our Garmin watches on 1 February 2024 at Rosebank and was told that we would receive an email to confirm that the watches has been booked in. On 14 February 2024 I still have not received an email and calling the centre does not help as you do not get to speak to a consultant (due to high call volumes). I have called 4 times today and spend 45 minutes on the phone listening to music!!!!!!

Garmin must seriously up their game of their support centre