Great products but service is simply non-existent.

Contacted Garmin 12 weeks ago to replace a broken watch strap, was promised a replacement was coming on numerous occasions. Still no replacement.

The only time they respond is when you hassle them. Even after phoning management to complain about the poor service, the next agent tells me I will have to wait further as I need to send them the old strap, they will then process the claim, and only then send a new one. (Yeah right!)

Unbelievable that Tomtom's agents are in the UK and can still ship you a replacement strap within three days, but Garmin can't even reply to an email within two months.

Basically, just don't bother with warranty claims from Garmin, they honestly don't care.

(Actually shouldn't have surprised me considering the last watch I sent for repair got lost and finally replaced with a new one after 4 months.)