Garmin Vivoactive 4 Fault

I bought a Garmin Vivoactive 4 for my birthday in March on Amazon and was excited to get the fitness tracking device. I do road running and also play golf so this was the perfect device for me as you can also play music directly from the device using Bluetooth earphone.

In June after having the device for 3 months some of the on screen options were not responding including the on screen power off button. I contacted Garmin in the USA since I had bought the device on Amazon although I live in South Africa. They told me to send the device back to the US and this was going to be very expensive and would almost cost half the price of the device in shipping costs alone. This would have also taken a considerable amount of time and inconvenience.

I contacted Garmin South Africa and explained my dilemma and they were very helpful and professional. They said I could send the device to their offices by Courier to their Rosebank offices and would have it assessed since it was still under warranty.

I sent in the device on Tuesday and by Wednesday I received a notification that they had received the device and assessed it but could not repair and they would send me a new replacement. By Friday afternoon I had received a new device.

I was very impressed by the level of service excellence received. Although I had a issue with the device Garmin stepped in and the high service level made up for the inconvenience. The Garmin devices are great and it’s even better knowing they have your back should anything go wrong wherever you may be. Thank you Garmin SA and your amazing team.