jF
jacques F

1 reviews | Active since Aug 2022

10 Aug 2022, 13:27

Garmin South Africa / Garmin International

I bought a Garmin navigator/ dash cam (Drive Assist ) 3 years ago (2019) and unfortunately, it's not in warranty anymore. The problem is that it gets hot all the time and the screen freezes and therefore it can not be used. On the 18th of May 2022, I got a Replacement Quote for a Garmin Drive 55 and a Garmin Dash Cam mini 2 for R1897.00 I informed them I do not need a Navigator as I can use my Cell Phone and Google Maps, and therefore I would request for a Garmin Dash Cam only. On the 21st of May 2022, I got a Quote for a Garmin Dash Cam 67W for the same price of R1897.00. On the 27 of July 2022, I was ready to purchase the dash cam 67W as I got money back from the Tax Man, and then I received an email stating that Garmin Systems is currently down as they are migrating from SAP to Oracle and it started on the 18th of July 2022 and they will be back in operation on the 1st of August 2022. I received an email on the 4th of August 2022 stating that the Dash Cam 67 W has now doubled in price and is now R2988.00 This is totally unacceptable!!!! I dealt with Macete Electronics in Mount Edgecombe KZN South Africa

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Replies (1)
jF
jacques F's update14 Aug 2022, 16:07
Reviewer Update
After this complaint, to Hallo Peter, I wrote an email to Garmin South Africa and I got a reply the same day from a representative. He wrote the following
"It is of utmost importance for us to build enduring relationships with our customers by offering a first-class experience.
Please may I have the original quote number so I can have the matter resolved for you?
Thank you for your time and understanding."

I got a phone call to say that they will give me the unit for the original quote.

So I am very happy about the response I got from Garmin. And therefore I do recommend Garmin to everyone. They really care !!! Well done Garmin