Garmin Smar****ch Screen Failure – CPA Rights Ignored

I purchased a Garmin smar****ch in late January from Takealot. Within a few months, the screen developed a crack during normal daily wear.

A smar****ch is intended to be worn on the wrist throughout everyday activities. A screen that cracks under such minimal conditions clearly points to a manufacturing or materials defect, not accidental damage. The Consumer Protection Act (Section 56) requires that goods be durable, of good quality, and fit for their intended purpose.

Despite this, my return request — asking for a replacement (not a refund) — was rejected. I do not accept this decision. It is unreasonable to expect consumers to accept such a fragile device as "fit for purpose."

I will pursue this matter until resolved, including escalating it to the Consumer Goods and Services Ombud if necessary. I urge Garmin South Africa and Takealot (left a review for them too) to contact me directly to reach an amicable solution without further escalation.

Potential buyers should be aware that my Garmin smar****ch screen cracked far too easily, and my warranty claim was denied.