Garmin. Pass the Buck to the USA - only they can fix it. (A simple thing)

#Black Friday. I bought a small Garmin online a few years ago. It included lifetime map updates. I attempted to do a map upgrade and wasn't able to, so I managed to get hold of Garmin SA (First communication was on 15 October). They were helpful up to a point, and eventually sent me a "new" card with an input code. I followed the instructions on the card but was diverted to Garmin USA. I supp**** the info to SA and then I had to send information to Garmin USA, with the excuse that "we don't have engineers here, USA must do it". 24 e-mails later (between myself and Garmin SA, as well as myself & Garmin USA). The buck just gets passed to the USA and it seems that it isn't a Garmin SA problem??? Just pass the buck... To date I still can't get my new maps. I'll get a different brand nest time. NOT HAPPY!!! MORE THAN A MONTH TO GET MY UPDATES. 15 October to 20 November. I wonder if this will get sorted before #Black Friday?