Garmin non existant customer service and ZERO integrity

My forerunner just stopped working whilst on a trail in the mountains. Still under warranty.

Returned to Sportsmans Warehouse. Ai am told I can expect UP TO 7 weeks. I am.told Garmin does not repair their watches.

Garmin has confirmed receipt of my watch and is queued for assessment.

I have emailed Garmin. There is simply no reply on ANY of their telephone lines no matter what extension/option you choose.

For an apparent excellent brand, I am utterly shocked to be in the position that I am in. These watches cost THOUSANDS. Yet there is NO CUSTOMER SERVICE.

Sportsman's warehouse will also be getting a review from me. They are happy to sell the product yet shrug their shoulders and play the blame game. Not their problem.

My question, apart from the non existence of their customer service, if they don't repair the watches, then WHY am I not given a NEW device on the spot as it is STILL under warranty?

It's absolute ******ion and false advertising on their part. ZERO integrity and substandard products that leave you desolate at the best of times, with a massive hole in your bank account.

Garmin has lost me as a customer and so has Sportmans.