1 reviews | Active since Jan 2025
Garmin misleads the customer
In March of this year I took my Garmin Phoenix watch that stopped working to Sportmanswarehouse in Atterburry Pretoria. Firstly 3 weeks of absolute silence and I had to call to get feedback. Now my watch was out of guarantee(2 years) and they advised that they do not repair watches but that I could purchase a new one for a discount. I did exactly that,then this year exactly 3 weeks ago my watch stopped working and only came on when you plugged it into the charger,remember it was brand spanking new. I took it back and was first advised that my new watch did only carry a 3 month guarantee and then later that it carried a 6 month one and not 2 years although it was new. This is the most ridiculous policy ever. Nowhere in any communication was I advised of this. I am still waiting for feedback and I am now doing the otter without my watch a week from now. I am a Television producer and director and I will make sure when we film the otter experience without my Garmin to include this as part of the show. Although I love the Phoenix I think it is time time to approach the consumer watchdog regarding a guarantee on a new product that changes without notice...Bitterly disappointed and still without my watch or any communication from the branch!
