Garmin Fenix 3 loop challenge

Upon contacting the service/inquiry email I have received feedback, even a phone call. The problem however is the different feedback from each response.

My Garmin Fenix 3 had a broken loop, and Garmin initially indicated that it could be sent top Bloemfontein as soon as a repair or any product should be shipped to an outlet. Later an email informed me not to be the case, and a third request resulted that I have to pick up the item in Johannesburg to my very disappointment.

I must admit, purchasing a R10 000 device anywhere in South Africa, but not being able to receive a loop is very dissatisfying. Bloemfontein in not a rural shop somewhere, its buying power is decent, and having a major outlet as one of Garmin replacement goodies (which are intended to be serviced for free) would not be a bad idea.