Garmin does not care about customer after sales service

I bought a Garmin watch through takealot. It worked for a few months then started freezing, it would stay frozen till the battery died. Logged the return with takealot, watch was returned in its original packaging with all the manuals and accessories as well as the original box. This watch was barely 9 months old and still within the warranty period. The manufacturer (Garmin) said the watch would be replaced.

What I was sent back was a watch with a cable in a little pink bag. Like it was "replaced" in some back ally repair shop. I have reported this situation to takealot but Garmin is ignoring them too and its now been over 2 months.

The very least Garmin can do is give me back all the original packaging materials which I provided them with during the return. To be honest I would rather just get refunded and buy a Samsung product. They don't go faulty like this.