Garmin Device replacement battery

Good afternoon.

I want to express my deepest disappointment with Garmin South Africa.

I have send in my Garmin Fenix 7 watch for a repair. The watch battery as can be seen on the proforma attached has failed. Now Garmin Sa is expecting a payment for a new device because Garmin can’t repair/replace a battery which I don’t understand.

Garmin has sent my old watch back and received it today 09/12/2024.

I bought this device for thousands of rands just for the watch to fail in a year’s time.

This really quite shocked me. Again I want to express my deepest displeasure with Garmin Sa. I maybe just one customer but Garmin has truly lost a customer. And to be honest I really did enjoy my gamin device.