Garmin Customer Service Unacceptable

So a Garmin device can cost anything from say R2000.00 to R12 000.00, you would think that as one of the leaders in the industry Garmin carry their customers on their hands ensure they are kept happy no matter what. Think again. I purchases a HR strap to go with my Fenix as the wrist HR is uselss, it stops working 6 months after purchase, I send it in and get told it cannot be repaired and I have to purchase a new strap. This means that after 1 -1.5 years I am going to spend the same amount of money on a ****** strap as I would on a whole unit!? I had a Suunto previsouly and before that a Polar. Poar strap 9 years still works perfect, Suunto HR broke after 3 years, no quetions sir here is a new one.

If I was Garmin i'll bury my head in the sand, this is embarrassing and ridiculous. Look after your customers and we will look after you. I will make sure to share my experience with every person that asks me what I think of Garmin I'll tell them straight, DON'T WASTE YOUR MONEY. Instead of issuing a simple HR strap with a value of R500.00 your R 13 000.00 watch customer will take his money elsewhere.

Thanks Garmin.