Garmin Activity Watch - Insurance Report?

I dropped my Garmin fitness watch and the screen does not work. Approached my insurance for a claim, which requires a damage report.

No Garmin retailers in South Africa can assist with a report. The watch had to be sent from Cape Town to Garmin SA in JHB. Thinking this is not such a big deal and it would take a few working weeks.

The watch was packaged and sent from Cape Town, via a retailer on the 20th January 2025. Almost two months have passed and no report???

I understand that there is constant testing and reports from all the users for the whole country, but this is ridiculous!!

With this level of support, I am in two minds if I should buy another Garmin device. It is quite shocking to see that the whole of South Africa is supported by one office (JHB).