Flawless customer service

My Forerunner 35's straps started coming loose. Seeing as the watch wasn't really old and I saw lots of people remarking online that their straps were coming loose, I decided to contact customer service. They were incredibly friendly and asked me to email them photos and a mailing address. The next day I received a reply stating that they'll replace my straps for free and in about a week a package arrived at my door. They sent me two new straps along with a replacement kit. Replacing the straps was easy and took like 10 minutes. Incredible customer service, extremely satisfied.