ES
Ernesta S
1 reviews | Active since Nov 2022
19 Feb 2025, 16:07
Faulty Garmin watch - poor quality poor service
Brand new garmin vivoactive 5 stopped working after 1st day. The watch crashes and reboots the entire day. In addition, the battery, during normal day use, lasts less than 24 hours. Garmin is not supportive at all. It is impossible to call the support centre and emails are not returned. R6000 wasted
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Ernesta S's updateReviewer Update
05 Mar 2025, 14:26Update: 5/3/2025 Following this review, and an email to *** Morne Smith from Garmin responded (via email and telephonically) Morne was very helpful and arrange collection of the faulty watched and replaced it with a new watch. Within two weeks I received the new watch. This would not have happened if Morne did not step in. Thank you for the support.
ES
Ernesta S's update05 Mar 2025, 14:26
Reviewer Update
Update: 5/3/2025 Following this review, and an email to *** Morne Smith from Garmin responded (via email and telephonically) Morne was very helpful and arrange collection of the faulty watched and replaced it with a new watch. Within two weeks I received the new watch. This would not have happened if Morne did not step in. Thank you for the support.